Support

Customer Care

We're committed to your satisfaction. Reach out through any of the channels below — we typically respond within 1 business day.

Email Us
Send us a message and we'll get back to you within 1 business day.
support@mindrxllc.com →
Live Chat
Chat with our team in real time. Available Monday–Friday, 9am–5pm CT.
Coming soon
FAQ
Find instant answers to our most common questions about orders, ingredients, and shipping.
Browse FAQs →

Order Issues

For order tracking, damaged items, missing packages, or incorrect orders, please email us with your order number and a brief description of the issue. We'll resolve it promptly.

Subscription Management

You can manage, pause, or cancel your subscription at any time through your account portal or by emailing our support team. See our Subscription Policy for full details.

Returns & Refunds

We stand behind OptiMind® with a 30-day money-back guarantee. If you're not fully satisfied, contact us within 30 days of your purchase date. See our Refund Policy for details.

Response Times

  • Email: within 1 business day
  • Order issues: within 2 business days
  • Refund processing: 3–5 business days after approval